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IDnow provides a leading Identity Verification-as-a-Service (lVaaS) platform, which is used across industries conducting online customer interactions that require a high degree of security. The service uses artificial intelligence to check security features on ID documents. All IDnow products Combine government-grade protection against identity fraud with best in class conversion rates for customer onboarding. IDnow covers a wide range of use cases and the platform allows the identity flow to be adapted to different regional, legal and business requirements on a per use case basis. Founded in 2014, we already count a large and fast growing team of 300 colleagues from 35 different cultures. The portfolio of over 250 customers includes leading international companies such as Bank of Scotland, BNP Paribas, Commerzbank, N26, Telefónica Deutschland and Wirecard.

Tasks

  • Be the first contact for our customers (all B2B customers) for non-commercial topics and manage the proper solution of their issues interfacing with our internal teams like IT and Operations
  • Build trusted relationships with new and existing customers
  • Manage customer onboarding processes effectively and ensure smooth integration of our customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Be the advocate of the customer within IDnow and help us to become even more customer-centric
  • Lead internal projects to improve IDnow internal processes and the collaboration with our customers
  • Support our Sales Team with technical answers in requests for quotations and during the sales process in general
  • Support our Sales and Account Management Team with ideas for cross & upselling based on the analysis of customer behavior and knowledge gained in the regular exchange with customers
  • Occasionally visit customers mainly within the DACH region (but sometimes also more internationally) for workshops and other meetings to clarify open topics, build relationships and strengthen customer satisfaction
  • Work closely with the other IDnow departments like IT, Account Management and Operations

Qualifications

  • Professional experience from performing a Customer Success Management, Technical Account Management or Technical Project Manager role
  • Sound knowledge of IT topics like RESTful APIs, Webhooks, http/https, VPN, sFTP…
  • At least basic understanding of agile development processes (Backlog, Sprint…)
  • Experience with issue tracking and product development tools like JIRA or Trac
  • Data-driven mindset and ideally experience with Tableau
  • High IT affinity and interest in our innovative products
  • Ability to build and maintain strong relationships with our (international) customers
  • Distinct customer- and solution orientation as well as pleasure in dealing with people
  • Capable to handle tight timelines and dealing with conflicting priorities
  • Fluency in German and English

We offer

  • Employment in a strong, expanding company with experienced and highly motivated colleagues
  • Further development options by assuming additional responsibilities
  • Activities in international markets with innovative new products
  • Start-up spirit: flat hierarchies, relaxed and direct approach with a high degree of professionalism

 

We look forward to receiving your compelling application with a possible start date and salary expectations. 

In case you have further questions, please feel free to contact Anna-Lena Ziegler at +49 89 413 24 6020.