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IDnow provides a leading Identity Verification-as-a-Service (lVaaS) platform, which is used across industries conducting online customer interactions that require a high degree of security. The service uses artificial intelligence to check security features on ID documents. All IDnow products Combine government-grade protection against identity fraud with best in class conversion rates for customer onboarding. IDnow covers a wide range of use cases and the platform allows the identity flow to be adapted to different regional, legal and business requirements on a per use case basis. Founded in 2014, we already count a large and fast growing team of 300 colleagues from 35 different cultures. The portfolio of over 250 customers includes leading international companies such as Bank of Scotland, BNP Paribas, Commerzbank, N26, Telefónica Deutschland and Wirecard.

Tasks

  • Manage existing clients and support to intensify the customer relationships
  • Analysis of existing processes to optimize customer satisfaction and increase our success rate
  • Analysis of relevant customer KPIs (e.g. SLAs, conversion rate, latencies)
  • Implement cross – and upselling measures
  • Calculation, creation and negotiation of contract additionals
  • Participation at fairs and events
  • Work closely with the Client Success Team to improve our customer satisfaction

Qualifications

  • University degree in economics or comparable commercial education
  • First experiences in Account Management or Customer Support
  • Excellent communication skills in German and English (oral and written)
  • Strong customer and solution orientation as well as pleasure in dealing with people
  • Confident and capable appearance
  • Technical and analytical understanding
  • Willingness to travel

We offer

  • Attractive performance-based salary package
  • Employment in a strong, expanding company with experienced and highly motivated colleagues
  • Further development options by assuming additional responsibilities
  • Activities in international markets with innovative new products
  • Start-up spirit: flat hierarchies, relaxed and direct approach with a high degree of professionalism 


We look forward to receiving your compelling application with a possible start date and salary expectations. 

In case you have further questions, please feel free to contact Julia Neu at +49 89 413 24 6020.