View job here

Identity is the key for trust and security at the heart of online transactions. IDnow is one of Europe’s fastest growing FinTechs using machine learning to build an effective Identity-as-a-Service platform that can verify in real time the identities of people from 65 different countries. We are backed by two leading venture capital investors as well as a consortium of well-known business angels. Founded in 2014, we already count a large and fast growing team of 300 colleagues from 35 different cultures. Clients are leading international companies such as Commerzbank, UBS, Sixt, Erste Bank and Telefonica Deutschland, many FinTechs like Fidor, N26 and auxmoney as well as many blockchain-based companies.

Tasks

  • Manage existing (international) clients and intensify customer relationships
  • Analyze relevant customer KPIs (e.g. SLAs, conversion rate, latencies) in order to increase our success rate
  • Identify additional business opportunities as well as develop and implement strategic cross- and upselling processes
  • Calculation, creation and negotiation of contracts
  • Work closely with the Client Success Team to ensure smooth client onboarding
  • Participation at fairs and events

Qualifications

  • Longstanding professional experience as Account Manager or similiar
  • Ability to build and maintain strong relationships with our international customers
  • Distinct customer- and solution orientation as well as pleasure in dealing with people
  • Strong ability to work with and across teams
  • Excellent communication and negotiation skills in German and English
  • Technical and analytical comprehension
  • High energy, enthusiasm, and passion for the business
  • Willingness to travel

We offer

  • Attractive performance-based salary package 
  • Employment in a strong, expanding company with experienced and highly motivated colleagues
  • Further development options by assuming additional responsibilites
  • Activities in international markets with innovative new products
  • Start-up spirit: flat hierarchies, relaxed and direct approach with a high degree of professionalism

We look forward to receiving your compelling application with a possible start date and salary expectations. 

In case you have further questions, please feel free to contact Ricarda Niedermeier at +49 89 413 24 6020.